Shifts IQ Terms of Use.

These Terms of Use (the "Terms") govern your access to and use of the Shifts IQ application and add‑ins for Microsoft 365 and Microsoft Teams (collectively, the "Service"). The Service is provided by AiCarpus s.r.o. ("Company," "we," "us," or "our"). By installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

• You must be at least the age of majority in your jurisdiction and authorized by your employer or Microsoft 365 tenant to use Microsoft 365 services.
• The Service requires a valid Microsoft account and a Microsoft 365 tenant with access to Microsoft Teams and Shifts (via Microsoft Graph). Authentication is handled by Microsoft; we do not see your Microsoft credentials.
• You are responsible for maintaining the security of your devices, accounts, access tokens, and any credentials used to access the Service.

2. Relationship with Microsoft

Shifts IQ is an independent product and is not affiliated with, sponsored by, or endorsed by Microsoft Corporation. "Microsoft," "Microsoft 365," "Teams," "Entra ID," and related marks are trademarks of Microsoft Corporation. Use of Microsoft services is subject to Microsoft's own terms and policies, which remain between you (and/or your organization) and Microsoft.

3. License grant and restrictions

License. Subject to these Terms, we grant you a limited, revocable, non‑exclusive, non‑transferable, non‑sublicensable license to install and use the Service for your internal business or personal productivity purposes.

Restrictions. You may not: (a) reverse engineer, decompile, or disassemble the Service except to the extent permitted by law; (b) copy, modify, or create derivative works of the Service; (c) remove or alter proprietary notices or branding; (d) rent, lease, lend, sell, sublicense, or otherwise transfer the Service; (e) use the Service for competitive analysis or to build a competing product; (f) use the Service in any manner that violates law, infringes rights, or circumvents security; or (g) attempt to access, scrape, or use Microsoft APIs beyond the permissions granted by your tenant administrators.

4. User content and data

• Your Microsoft 365 data. Content you access, create, or modify through the Service (for example, Shifts schedules, scheduling groups, shifts, open shifts, time off requests, and related metadata) is your data and remains subject to your organization's Microsoft 365 agreements and policies.
• Storage. Shifts IQ does not operate a separate content backend. The Service reads from and writes to Microsoft 365 via Microsoft Graph only with the permissions you or your administrators authorize. Limited configuration data and access tokens may be stored locally to operate the Service; see the Shifts IQ Privacy Policy for details.
• Responsibility. You are responsible for ensuring you have rights and permissions to access and process any data via the Service, including compliance with your organization's internal policies and applicable law.

5. Acceptable use

You agree not to use the Service to:

• violate any law, regulation, or third‑party right;
• upload, link to, or process malicious code, or use the Service to distribute malware;
• probe, scan, or test the vulnerability of any system or network without authorization;
• bypass, interfere with, or attempt to circumvent security features, rate limits, or API usage policies of Microsoft or the Service;
• harass, abuse, or harm others, or publish content that is unlawful, defamatory, or otherwise objectionable;
• send spam or unauthorized communications;
• use the Service in high‑risk environments where failure could lead to death, personal injury, or severe environmental or industrial damage.

6. Permissions and administration

Permissions. The Service may request Microsoft Graph permissions such as, by way of example, Schedule.ReadWrite.All, User.Read, Group.Read.All, offline_access, and other scopes necessary to operate Shifts features like schedule creation, shift management, and time off handling. Your tenant administrators can review and consent to these permissions in Microsoft Entra ID.

Admin control. Your organization may control availability, permissions, data retention, and access to the Service through Microsoft 365 and Entra ID configuration, conditional access, and app governance settings. We are not responsible for your tenant's configuration or access control.

7. Third‑party services

The Service depends on Microsoft 365, Microsoft Graph, Microsoft Teams, and related services. Outages, changes, or limits in those services may affect the functionality or availability of the Service. We do not control and are not responsible for third‑party terms, policies, or service levels.

8. Updates and changes

We may update the Service (including adding, modifying, or removing features) and these Terms from time to time. If we make material changes, we will provide notice (for example, in‑app, by email, or on our website). Changes take effect upon posting unless stated otherwise. If you do not agree to updated Terms, you must stop using the Service.

9. Fees and payment (if applicable)

• The Service may be offered as free, paid, or freemium. Pricing, billing cycles, and refund policies will be described at the point of purchase, in the Microsoft commercial marketplace listing, or in an applicable order form.
• Trials. If offered, trial subscriptions may convert to paid subscriptions unless canceled before the end of the trial period, as described in the applicable offer.
• Taxes. Prices may be exclusive of taxes, which are your responsibility where applicable.

10. Support and availability

• We aim to provide reasonable support via info@aicarpus.com or other channels we publish.
• The Service's availability may be affected by maintenance, updates, internet connectivity, or the status of Microsoft 365 and Teams platforms. We do not guarantee uninterrupted, error‑free, or fully available operation at all times.

11. Term and termination

• These Terms apply from your first use of the Service and continue until terminated.
• You may stop using and uninstall the Service at any time. If you have a paid subscription, cancellation and termination terms from the applicable marketplace or order form will apply.
• We may suspend or terminate your access immediately if you breach these Terms, if required by law, or if continued use poses risk to us, Microsoft services, or others.
• Upon termination, your license ends and you must stop using the Service. Termination does not affect your Microsoft 365 data stored with Microsoft.

12. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE, OR THAT DEFECTS WILL BE CORRECTED.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOSS OF USE, DATA, BUSINESS, REVENUES, OR PROFITS; OR (C) DAMAGES EXCEEDING THE AMOUNTS PAID BY YOU (IF ANY) FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED (100) USD IF NO FEES WERE PAID. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14. Indemnification

You will defend, indemnify, and hold harmless the Company, its affiliates, and their directors, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of any law or third‑party right.

15. Export and sanctions compliance

You represent that you are not located in, under the control of, or a national or resident of any country or person subject to embargoes or sanctions under applicable laws. You agree to comply with all applicable export control and sanctions laws and regulations in connection with your use of the Service.

16. Open source and third‑party components

The Service may include open‑source or third‑party components subject to their own license terms. Required notices and license texts will be made available as required. To the extent of any conflict, those third‑party licenses govern your use of the respective components.

17. Beta features

We may designate certain features of the Service as alpha, beta, or pre‑release. Such features are provided for evaluation only, may be unstable, may not be supported, and may be modified or discontinued at any time.

18. Enterprise terms

If you have a separately executed enterprise agreement with us covering the Service, that agreement will control to the extent of any conflict with these Terms.

19. Governing law; venue; consumer rights

These Terms are governed by and construed in accordance with the laws of the Slovak Republic, without regard to conflict‑of‑law rules. The courts located in Bratislava, Slovak Republic shall have exclusive jurisdiction, except as otherwise required by mandatory law for consumer users. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Nothing in these Terms affects rights you may have under the mandatory consumer protection laws of your country of residence. If you are a consumer resident in the EU/EEA or the United Kingdom, you may bring proceedings in your country of residence where required by applicable law and may benefit from mandatory provisions of your local law; you may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

20. Notices

Notices to you may be provided via email, in‑app messages, or postings on our website. Legal notices to us must be sent to info@aicarpus.com and to:

AiCarpus s.r.o.
Klincová 37B
Bratislava, BL, 821 08
Slovakia

21. Miscellaneous

• Entire agreement. These Terms, together with any applicable order form and our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• No waiver. Failure to enforce any provision is not a waiver of that provision.
• Headings. Headings are for convenience only and do not affect interpretation.

22. Contact

Questions about these Terms? Contact info@aicarpus.com. For information on how we handle data, please review the Shifts IQ Privacy Policy.

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